39% reduction of training time redeployed as billable hours
Continued learning of staff at a global professional services company was important – the quality of their services is highly dependent on the quality of their people. However, with multiple client commitments to juggle, staff often had limited time for learning. Non-mandatory training courses had low engagement, completion, and satisfaction rates. Effective and efficient learning was also key, because hours spent on learning, reduced an employee’s billable hours.
The agency partnered with a disruptive AI learning platform to revolutionise the way it built and delivered training courses. The platform delivered hyper-personalised learning journeys, employees were more engaged, completion and satisfaction rates were higher and training time was reduced increasing billable hours.