92% time reduction in employee background checks
Challenge
A leading UK energy supplier faced a surge in new hires but was hindered by their underperforming candidate screening supplier. The process was inefficient, heavily reliant on paper-based workflows, resulting in a poor user experience. Candidate satisfaction scores were consistently low, and delays in background checks left 50% of new hires starting without completing their employment screenings.
Solution
The energy supplier partnered with, a scale-up transforming the background screening market. They worked together to deliver a fully digital, integrated platform offering a global range of checks. The focus was on delivering an exceptional candidate experience, allowing candidates to submit all required information via mobile. This streamlined process also reduced the heavy administrative burden on the People team.
Outcome
- The percentage of new joiners starting with completed checks increased from 50% to 100%
- The average time to complete checks dropped from 30 to 2.5 days, with some checks completed in just 4 minutes
- Candidate experience scores improved from 3.8 to 4.8 out of 5
- The screening process, previously 50% paper-based, is now fully digital