A leading telehealth company lowers call centre costs without compromising CSAT scores


A fast growing Telehealth provider wasn’t able to expand its call centre to meet growing demand. It already had 1000+ call centre staff over two sites, hiring and training more agents was too costly and difficult to manage.


The provider implemented a Voice AI solution which successfully automated a third of inbound calls. Customers were able to resolve requests such as updating credit card or mailing addresses and provide payment information with 90% success rates and zero wait times. Now the company offers 24/7 service with zero hold times, no matter how many customers they get.


Our approach is focussed, hands on and delivers material business outcomes

Unlocking Competitive Advantage